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Josef Klingler
Customer Service Specialist at Intercom
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Work Experience
Customer Service Specialist
Feb 2022 - Present · 2 years and 10 months
Apr 2018 - May 2021 · 3 years and 1 months
Customer Success Manager
Aug 2019 - May 2021 · 1 years and 9 months
Technical Support Specialist
Apr 2018 - Aug 2019 · 1 years and 4 months
Company Details
501-1000 Employees
Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for: AI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets. AI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things. AI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement. Founded in 2011 and backed by leading venture capitalists, including Kleiner Perkins, Bessemer Venture Partners and Social Capital, Intercom believes there's a new way to do customer service.
Year Founded
2011
Social Media
LinkedinFacebookTwitter
Industry
Software Development, Communication Systems, Communications Equipment, Plant & Facility Equipment, Consultants
HQ Location
55 2nd Street 4th Floor San Francisco, California 94105, US
Keywords
Customer Relationship ManagementCustomer EngagementCustomer CommunicatioLive ChatCustomer SupportCustomer FeedbackMarketing AutomatioHelpdeskMobileCustomer Service
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