Toyota Chula Vista is committed to providing superior service to every guest that enters the premises. Our dedication to service dictates open communication, immediate attention to guest requests, and resolution of issues before they become problems. Guests will receive the utmost respect, honesty, integrity, and professionalism. Toyota Chula Vista employees are friendly, helpful and courteous to both guests and one another. We pride ourselves on our exceptional collective staff of knowledgeable, flexible team members dedicated to growth through regular training and education. Every person visiting Toyota Chula Vista will enter a welcoming, relaxed environment. Our Image USA II facility demands higher standards offering convenience, cleanliness and complete customer satisfaction. Our Philosophy in Action: We greet every guest with a smile and speak to them in an inviting manner We treat every guest with the same respect we would our family We offer genuine, courteous care to ensure their return We escort our guests to their destination within our dealership rather than point them in the right direction We thank our guests for their business and make their last impression of the dealership as positive as the first We are knowledgeable about our products, services and company policies We take responsibility for our actions and acknowledge when we are wrong We maintain a clean, clutter-free facility that is presentable to guests at all times We avoid negative comments and complaints and respond to constructive criticism We use proper telephone etiquette-answering within three rings, introducing ourselves and the dealership in a pleasant tone We dress appropriately - wearing clean and professional clothing We enforce safe working habits and abide by all safety policies We strive to continuously improve service, sales, customer satisfaction and the complete Toyota Chula Vista experience.