With over 30 years of contact center experience, the WCCC team has worked in all facets of the contact center world, from being on the front line as representatives to executive roles in Fortune 500 companies. This gives us a unique edge over our competitors. Here at World Class Contact Centers, we know what works and what doesn't. Unlike a lot of other BPOs when selecting employees to represent your brand, we don't just hire to fill bodies, we hire the perfect candidate for your needs. We do this by using our proven personality-based sourcing and interviewing methods, that place the right type of personality for the role that's being filled. World Class Contact Centers strive to share our continuous improvement approach because what worked yesterday may not work today.