Professional Contact Center Services Based in the San Francisco Bay Area and in business since 1993, Telecom, Inc. is a premier provider of outsourced contact center solutions. Our combination of customized services, cutting edge technology and operational expertise enables our clients to increase revenue, reduce costs and build successful customer relationships. Intelligent Communications® means customized solutions. We know that making your project a success means customizing services to match your objectives - all of our services are tailored to meet your specifications. Some of the world’s most recognizable brands use our service offerings, which include: Inbound Services (Customer Care and Engagement, Order Taking, Tech Support, Sales) Outbound Services (B2B and B2C Sales, Appointment Setting, Lead Generation, Surveys) Online Services (Email, Chat, Web Callback, Web Collaboration, SMS) Social Media Monitoring and Engagement (Twitter, Facebook, Google +, YouTube ) Multichannel Self-Service (Web Portal, Traditional IVR, Speech to Text, Voice Recognition) Fulfillment (Direct Mail, Literature, Product) Data Entry (Data Entry, Data Conversion, & Data Processing) Contact us to learn how our suite of cost-effective contact center services can transform your customer relationships into a competitive advantage. Telecom, Inc. is Intelligent Communications®.