JR
John Russell
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Work Experience
N/A
Jan 2021 - Present · 3 years and 11 months
N/A
Jun 2015 - Jan 2016 · 7 months
N/A
Nov 2013 - Jun 2015 · 1 years and 7 months
Company Details
1001-5000 Employees
Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, our go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Our software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Our solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. We go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing our client’s profits because of it. We are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Our open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, our Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.
Year Founded
2021
Social Media
LinkedinFacebookTwitter
Industry
Software Development, Artificial Intelligence Software, Software, Other, Web-Based Software, Spreadsheet Software, Mobile Application Software, CAD Piping Software
HQ Location
211 Perimeter Center Parkway Suite 200 Altanta, Georgia 30346, US
Keywords
contact center softwareworkforce management softwareworkforce engagement management solutionscall center softwareoutbound call center softwareperformance management softwarequality management softwaregent gamification softwareproactive customer engagement solutionsoutbound regulatory compliance
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