The public want the police and fire and rescue services (FRSs) to succeed in their duties to keep people safe and secure. It is in the public interest that the quality of policing England, Wales and Northern Ireland and fire and rescue in England keeps improving. At HMICFRS, we inspect, monitor and report on the efficiency and effectiveness of the police and FRSs with the aim of encouraging improvement. By providing accessible information on the performance of forces and FRSs, we allow their public, and peers, to see how they are doing. This will place pressure on those forces and FRSs requiring improvement in aspects of policing and fire and rescue to raise their game. We will always try to see policing and fire and rescue through the public’s eyes. We will use consumer ‘watchdog’ tactics, such as mystery shopping, and ask the public, in surveys, what they think about policing and fire and rescue and where they want to see improvements. Our reports are clear, jargon-free, accessible, measured, objective, statistically reliable and authoritative.