JM
John Makowski
Strategy Consulting Senior Director at Bridgepointecx
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Work Experience
Apr 2021 - Present · 3 years and 8 months
Strategy Consulting Senior Director
Apr 2024 - Present · 8 months
Cloud Consulting Practice Lead
Apr 2021 - Apr 2024 · 3 years
Strategy, Operations, and Customer Experience Advisor
Management Consultant
Jul 2016 - Mar 2021 · 4 years and 8 months
Company Details
51-200 Employees
We have one passion. To help our Clients succeed. Empowering them with transformational business solutions that deliver exceptional performance, outstanding customer experiences and measurable results. PPT Solutions is a premier provider of Client-centric, performance-based Customer Experience and Business Optimization Solutions. Whether a Fortune 50 company or an emerging business, we passionately deliver a broad range of people, process and technology solutions customized to increase customer advocacy, enhance revenue and optimize operational efficiency. With over 60 years of combined experience and an extensive portfolio of Management Consulting, Managed Services and Partnership Solutions capabilities, our Clients rely on us for advanced insights, adaptive business processes and innovative growth strategies. Experience Highlights: • Direct, hands-on experience managing and outsourcing multiple call centers from small to large organizations. • Over a century of combined experience both running and transforming call center operations leading to best-in-class results and bottom-line impacts. • A demonstrated focus singularly aimed on end-to-end call center logistics that includes your Operations, Call Center Team and Customer Experience. Recognized by Inc. 5000 as one of the nation’s fastest growing companies, PPT Solutions empowers our Clients with transformational business solutions that deliver exceptional performance, outstanding customer experiences and measurable results. Visit pptsolutions.com to learn how we optimize your business and customer experience. Visit pptsolutions.com to learn how we optimize your business and customer experience.
Year Founded
2013
Social Media
Linkedin
Industry
Business Consulting and Services
HQ Location
9521 B Riverside Pkwy Suite 266 Tulsa, OK 74137, US
Keywords
Contact Center StrategyOperational ImprovementCustomer Lifecycle ManagementCustomer Experience ImprovementOutsourcing StrategyRFP Development & ManagementSupplier SelectioVendor ManagementContact Center TechnologyHelp Desk Support
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