JM
Joel Martins
Interim Ceo at Calabrio,
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Work Experience
May 2023 - Present · 1 years and 7 months
Interim Ceo
Feb 2024 - Present · 10 months
CTO
May 2023 - Present · 1 years and 7 months
Operating Advisor
Dec 2021 - Present · 3 years
Company Details
501-1000 Employees
Calabrio is a trusted ally to leading brands. The digital foundation of a customer-centric contact center, the Calabrio ONE workforce performance suite helps enrich and understand human interactions, empowering your contact center as a brand guardian. We maximize agent performance, exceed customer expectations, and boost workforce efficiency using connected data, AI-fueled analytics, automated workforce management, and personalized coaching. Only Calabrio ONE unites workforce optimization (WFO), agent engagement and business intelligence solutions into a true-cloud, fully integrated suite that adapts to your business.
Year Founded
2007
Social Media
LinkedinFacebookTwitter
Industry
Software Development, Project Management Services, Management Services, Services, Data Analysis Software, Chromatography Software, Software, Other, Audio Recording Software, CAD Piping Software
HQ Location
241 North 5th Avenue Suite 1200 Minneapolis, MN 55401, US
Keywords
Call CenterCustomer InteractionVoIPCall RecordingQuality ManagementWorkforce ManagementWorkforce OptimizationSpeech AnalyticsPerformance ManagementWorkforce Engagement Management
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