Ctalk develops and integrates software for contact centres. With over 15 years experience in delivering Contact Centre solutions, Ctalk’s global presence is embellished through being a Microsoft Gold partner. Ctalk’s contact centre product is a market leading ACD. We have customers in Europe, Africa and Northern America and are proud to boast very high customer retention. The contact centre system works seamlessly with Skype bringing together the back office and the contact centre. Our contact centre handles calls, IM’s and e-mail - all within one platform. With a rich feature set, offering speech recognition, text to speech, IVR, call recording, screen recording, dialler and wall boards it is suitable for all sizes of contact centre. The Ctalk system is provided as both a hosted and customer premises based product.