35+ years in the technology business running customer operations for companies like Okidata, Vio, Windstream Technologies and Xerox. Joe is an expert at running large multi site call centers and field operations and logistics. Maintaining efficient and effective service to customers by focusing on the customer experience Business to Consumer and Business to Business expertise. Awards and Recognition Stevie Award Customer Service Team of the Year - Xerox Stevie Award Service Executive of the year - Xerox Benchmark Portal Certified Center of Excellence - Windstream CEO Award Orion Project - Okidata Authored forward to Dr. Jon Anton’s Book Call Center Management by the Numbers Certified Six Sigma - Villanova University