ISPM is a leading vendor of flexible service assurance and management software for telecommunications and IT infrastructure. Today, we actively manage more than than 100,000 resources. We are experts in delivering outstanding service assurance and management solutions, enabling our customers to optimise service performance, enhance customer experience and create new revenue opportunities. Since 1998, ISPM has implemented projects in leading Communication Service Providers (CSPs) and in large retail, finance and infrastructure companies, supporting them in both operational reach and customer service. ISPM serves global customers, with global standards (ITIL, FCAPS, eTOM) and global partners (InfoVista, eG, Innovations, Fluke, QlickView and EMC). In addition, the company is a member of the TM Forum, a global, non-profit industry association focused on enabling service provider agility and innovation.