Technology driven state-of-the-art BPO Response BPO offers a range of Smart Outsourcing solutions, using a combination of a highly skilled workforce and innovative technologies to achieve the best results. We are specialized in providing world-class services in: Customer Service, Client Experience (CX), Sales, Live Transfer, Appointment Setting, Back-Office, Patient Support, Concierge and Debt Collection services. Offices: Fort Lauderdale, United States Glasgow, United Kingdom Amsterdam, The Netherlands Our contact center location: Durban, South Africa Smart Outsourcing delivers significant benefits, enabling businesses to focus upon their core competencies whilst increasing efficiency and reducing costs. We provide our clients with BPO services in the USA, United Kingdom, Canada, Australia and New Zealand. • 20+ years call center & CX experience • Quality call center operation in South Africa • Specialized in Customer Service, Debt Collection & Sales • Modern tailored training & development programs • Optimum 24/7/365 Support • RPA call center automation software • Tier 1 Telecommunication and IT Infrastructure • Specialized in Utilities, Travel, Insurance, Finance, Telecom, Retail Our Services • Inbound / Outbound/ Webchat • Customer Service • Customer Experience (CX) • Patient Support Services • Debt Collection • Customer Acquisition & Retention • Live Transfers • Appointment Setting • Quality Assurance • Legal process outsourcing • Billing and Back-office Operations