Over the last 26 years, ESI has distinguished itself from competitors through its desires to breed leaders and create long lasting relationships. ESI’s culture is one that encourages individuals to make executive decisions on behalf of the organization. Our goal is to empower autonomous employees to respond diligently to client needs. ESI has crafted a flexible system and fostered an environment to allow our teams to provide exceptional service without interference. To provide that level of autonomy, ESI understands the importance of providing clear benchmarks for success and governance to support employees to make decisions that are in unison with ESI values and our client’s requirements. Moreover, by empowering employees to serve and lead in accordance with our standards, our employees are happier, and our resolution times are faster due to the removal of legacy bureaucratic structures. We believe our employees are our most valuable asset. ESI believes that when we provide exceptional service, we can build effective and long-lasting relationships between our employees, clients, and vendors.