NOVO 1 is an outsource contact center providing American-based inbound and outbound customer relationship management solutions for its clients. Since 1987, Dallas-Fort Worth. Texas based NOVO 1 has dedicated itself to tailoring contact center solutions to support clients' business goals in building customer relationships and growing their brands. NOVO 1, a portfolio company of the Glencoe Capital Michigan Opportunities Fund, serves hundreds of corporate clients in the healthcare, transportation, insurance, financial services, telecom, utilities, retail and publishing industries. The company has operations in Texas, Montana, Wisconsin, and Michigan and employs more than 1,100 customer-case specialists.