Since 1994, Envision has been providing solutions to optimize organizations by turning data from customer communications into action, which makes an intelligent impact on your business and leads to exceptional customer experiences. Data from phone, e-mail, chat and social media interactions can help quickly identify trends, optimize operations and transform customer relationships. Envision delivers innovative software solutions to optimize your workforce with our integrated, web-based solution, which includes voice of the customer analysis, performance management, desktop analytics, speech analytics, compliance recording, quality management, workforce management and coaching and eLearning. For more information, visit envisioninc.com.
Industry
Software Development, Shaped glass products, Glass, cement and ceramics, Minerals, Hollow glassware for domestic and catering use, Wholesale trade, General traders, department and retail stores, Retail & Traders
HQ Location
901 Fifth Avenue
Suite 3300
Seattle, WA 98164, US
Keywords
Intelligent action from datDesktop and CTI data captureVoice of the customer analysisBack-office analyticsCall RecordingCoaching and trainingContact center softwareInteraction RecordingSpeech AnalyticsQuality Monitoring