Mission Albacall, product of an industrial culture founded in 1908, has been a leader for over twenty years in the management of contact centers in outsourcing thanks to the organization, processes and innovative technologies developed according to customer needs. Values The Smile for our company represents the idea of playing it’s own role in a complex market made of internal and external customer needs. The smile is linked to the concept of “social attitude”, understood as the ability to maintain the business role while respecting the individual instances of every employee. Albacall believes in the ability to manage the criticalities derived from complexity through an ongoing dialogue supported through the use of “relational protocols " which helps the company to constantly improve the processes and the work environment. Albacall is a successful example of a multiculturalism in terms of variety of religious and social patterns. It is essential for our Company to invest in the professional development of our employees by offering dedicated training courses based on the actual needs of the individual. Vision Albacall aims to become a global business partner and a center of excellence on the international market with regards to define, design and deploy a unique, advanced and innovative system of management services in order to promote the competitive advantage of its customers and promote the culture and values of the so called One Company (philosophy that considers the outsourcer and the client as a single reality). Services Albacall Sh.A , based in Tirana, operates successfully as a Contact Center for international markets . Thanks to the synergies with the other Business Units within the Group, Albacall is able to offer a customized services based on the integration of contact channels between companies and customers, being nowadays an example of multi-channel contact center.