Centra added to its success the production of the first Egyptian Laptop on 2005. A Major milestone in Centra’s strategy was gaining the ISO 9001:2000 Certificate of Quality for Centra Technologies for marketing and sales of personal computers, Servers, Laptops and other hardware and for Centra Electronic Industries for Assembly production and maintenance of Desktop, PCs and Servers. System Integrator A systems integrator (SI) is an individual or business that builds computing systems for clients by combining hardware, software, networking and storage products from multiple vendors. Solution Provider A solution provider is a vendor, a service provider or a value-added reseller. to meet project goals, installing the hardware and software at the client's site(s) Customer Care Customer service is the provision of service to customers before, during and after a purchase. The perception of success of such interactions is dependent on employees "who can adjust themselves to the personality of the guest".