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Harshababu Tellakula
Sr.Resource Manager at Xceltrait
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Work Experience
Sr.Resource Manager
Present
Company Details
51-200 Employees
Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base. We provide expertise, leadership, and knowledge in the following areas: IT Service Management We deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including: Incident, Problem, Change Management Knowledge Base Service Catalog CMDB Self Service Portals Customer Service Management We provide ServiceNow based Customer Service Management (CSM) solutions including configuration of: Customer and Consumer Service Portals ServiceNow Communities Managing brand risk on Social Media Channels (Xceltrait's custom solution) Remote Development and Administration Support Xceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instance Staff Augmentation We offers expert IT staff augmentation services across a variety of IT skillsets XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.
Year Founded
2006
Social Media
LinkedinFacebookTwitter
Industry
IT Services and IT Consulting, Computer Services
HQ Location
5525 N MacArthur Blvd 690 Irving, Texas 75038, US
Keywords
IT Service ManagementIT Consulting & Staff AugmentatioServiceNowITSMCustomer Service ManagementServiceNow app creatioApplication DevelopmentSelf Service PortalsNow paltform based product development
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