Xceltrait Inc. is a premier IT company delivering cutting edge and effective ServiceNow based IT Service Management, Customer Service Management, platform based product development and Staff Augmentation solutions to a diverse client base.
We provide expertise, leadership, and knowledge in the following areas:
IT Service Management
We deliver ITSM processes based on ITIL ® with the use of pre-defined and proven process configurations for core ServiceNow modules including:
Incident, Problem, Change Management
Knowledge Base
Service Catalog
CMDB
Self Service Portals
Customer Service Management
We provide ServiceNow based Customer Service Management (CSM) solutions including configuration of:
Customer and Consumer Service Portals
ServiceNow Communities
Managing brand risk on Social Media Channels (Xceltrait's custom solution)
Remote Development and Administration Support
Xceltrait, through multiple combinations of offsite and / or offshore resources can assist with remediation / development and administration of your ServiceNow instance
Staff Augmentation
We offers expert IT staff augmentation services across a variety of IT skillsets
XcelSocial 1.1, our Now platform based app is certified and available on the ServiceNow app store! XcelSocial is a natively integrated tool for ServiceNow that helps proactively capture and manage customer issues from social media platform.
Industry
IT Services and IT Consulting, Computer Services
HQ Location
5525 N MacArthur Blvd
690
Irving, Texas 75038, US
Keywords
IT Service ManagementIT Consulting & Staff AugmentatioServiceNowITSMCustomer Service ManagementServiceNow app creatioApplication DevelopmentSelf Service PortalsNow paltform based product development