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Hanane Chergui
Customer Experience Manager at Homehero
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Work Experience
Customer Experience Manager
Mar 2020 - Present · 4 years and 9 months
Sep 2018 - Present · 6 years and 3 months
Customer Experience Manager
Nov 2018 - Present · 6 years and 1 months
Complaints And Compliance Manager
Sep 2018 - Nov 2018 · 2 months
Company Details
11-50 Employees
HomeHero is a licensed non-medical home care provider that leverages smart technology and human compassion to extend the health system into the home. We cater to individual families seeking assistance in the home and we empower health systems to launch, operate and grow their own non-medical home care programs. With hundreds of bonded and insured "Heroes", HomeHero has grown to be one of the largest and most trusted home care providers in California, having provided more than 1 million hours of care to thousands of families. We offer a wide range of post-acute services such as personal care and companionship, transitional care, postoperative recovery, medication management, transportation and assistance with activities of daily living. Equipped with a robust mobile app, our Heroes conduct guided safety checks in the home, record patient health information, monitor social determinants and deliver critical real-time data back to families and case managers in the hospital. Our Care Managers — consisting of social workers, medical professionals and data scientists — work closely together to triage patients, provide actionable insights and predictive analytics to the care team, keeping patients safer than ever in their homes. HomeHero was launched in May, 2013 by Kyle Hill and Mike Townsend, originally as a service for their own families. The company is headquartered in Santa Monica, CA and has raised $23 million in venture funding from Graham Holdings, Social+Capital Partnership, Science Inc, The Launch Fund, Tencent Holdings, Techstars and Cedars-Sinai Medical Center.
Year Founded
2013
Social Media
LinkedinTwitter
Industry
Technology, Information and Internet
HQ Location
225 Arizona ave Santa Monica, CA 90401, US
Keywords
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