GM
Gretchen M. Fonseca
Vp Of Implementations at Ibex
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Work Experience
Vp Of Implementations
Sep 2023 - Present · 1 years and 3 months
Workday Program Manager
Apr 2022 - Aug 2023 · 1 years and 4 months
Gee Consulting Inc.
Workday Program Manager
Jan 2020 - Aug 2023 · 3 years and 7 months
Company Details
10000+ Employees
ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. To learn more, visit our website at ibex.co and connect with us on LinkedIn.
Year Founded
2002
Social Media
LinkedinFacebookTwitter
Industry
Outsourcing/Offshoring
HQ Location
1717 Pennsylvania Ave NW Suite 825 Washington, District of Columbia 20006, US
Keywords
SalesMarketingOutsourcingContact CentersTechnology ConsultingTeleservicesEmail and Chat SupportAccount ManagementBack Office SolutionsCustomer Experience Management
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