Founded in 1988 by William T. Coakley, Service Management Systems specializes in full housekeeping, maintenance, and survey and consultant programs for high-traffic, public facilities of almost any size up to 2,500,000 square feet. Service Management Systems services more than 83 million square feet throughout the nation. Our proven processes and systems were created to deliver an excellent and consistent level of service, earning our customers’ loyalty and establishing long-term relationships. Our systems create accountability, ensure high-quality, focus efforts, and encourage open communication. We become a part of our customer’s team and an extension of their management family.