Global Remote Services is the oldest and leading Independent Contact Center provider in Romania, with more than 19 years of experience in the Business Process Outsourcing (BPO) market.  Founded in January 2004, in Bucharest, GRS provides a broad range of multilingual and multi-channel contact center and back office services to organizations across Europe. The company delivers with professionalism services like multi-channel customer care, media back-office processes, technical help desk, database qualification and commercial outbound campaigns. GRS provides high quality and flexible customer contact solutions through its leading edge ITC infrastructure and robust operational procedures. The company works closely with its customers to create and deliver tailor-made solutions. GRS is proud of its long-standing relations with its customers, many of them major blue-chip multinationals. Their high expectations in terms of service level quality, customer experience and business continuity become the company's drivers for delivering professional services.