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Gideon Van Melle
Director Operations A.I At Ipg For Luminus And Proximus at Ipg.
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Work Experience
Director Operations A.I At Ipg For Luminus And Proximus
Oct 2018 - Present · 6 years and 2 months
Projectmanager Kennismanagement
Feb 2016 - Jan 2018 · 1 years and 11 months
1sq customer contact professionals
Managing Partner
Jan 2016 - Present · 8 years and 11 months
Company Details
1001-5000 Employees
IPG is a European call center group with subsidiaries in Belgium, the Netherlands and Morocco. 3.000 staff members guarantee a professional handling of all your customer contacts, 24 hours a day, 7 days a week. In Belgium, IPG owns the largest call center, with over twenty years of experience. IPG won the 2015 Caviar for Best Human Assets Management with the case “Advisor Brain Box, the IPG Way of Working for employee participation”. Therefore, we can rightfully call ourselves expert in customer interaction management. We are your business partner by excellence to manage and optimise the most important pillar of your business. We are well aware that your customers are the driving force of your business and precisely because of that reason we want to offer them an optimal customer experience. With the rise of the social media and unlimited access to the Internet, your customer service has become more than ever the touchstone of your marketing and sales departments. Your corporate image depends on what is told about your organization, your products and your services. Our people are qualified to confirm your brand identity or lead your existing and future customers into the direction of your products and services. Finally, new acquisitions, further internationalization and a continuous focus on innovation enable us to look to the future with great confidence. Enterprise number: 0468.082.606 VAT: BE 0468.082.606
Year Founded
1999
Social Media
LinkedinFacebookTwitter
Industry
Outsourcing and Offshoring Consulting, Agenturen- en commissiehandel, Bedrijf en professionele diensten
HQ Location
Woluwelaan 158 Diegem, 1831, BE
Keywords
Customer ServiceOmnichannelAutomatioHelp DeskSocial MediChat supportchatbotTelesalesDispatchingCrisis communicatio
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