CC4Teams is an omni-channel Customer Contact Enablement platform designed to empower you. Real-time and historical Power BI reporting provides actionable insights, while wallboards keep you informed in real-time. CC4Teams reduces friction, allowing you to focus on what truly matters - delivering exceptional customer experiences. Call flows route callers directly to the most qualified, available agents, reduce wait time, and improve service efficiency and satisfaction. CC4Teams is a Microsoft Extend-certified and harnesses Azure Cognitive Services, which includes vision, speech, language, knowledge, and search capabilities, to provide a wide array of services.