Ortana Media Group is based in Chiswick, West London. Developing a number of flagship products, including our MAM and orchestration solution - Cubix, we also specialise in providing ITIL based enterprise level support structures and professional services within the media and broadcast sectors. These proven structures are designed to solve the headache of support and installation / integration services for vendors and providers, allowing them to focus on product development , service and profitability. Unlike others, our approach is a lot more than the standard “box seller” or “SI” – thanks to us providing full software integration services and support. By development SOA based integration around best of breed products we are able to produce solutions that clients are able to buy either off the shelf or on a turn-key basis. This not only drives a process of continuous improvement internally and with our vendors, but also drives a sales pipeline back with those products we work with. James Gibson, Founder and CEO of Ortana has over 15 years of experience working within the broadcast and media sector – which includes working within a leading broadcast software vendor (OmniBus), a Tier 1 broadcast provider (Red Bee Media) and facility houses (re:fine and Loft London). This experience of working across the different sectors has provided a clarity regarding what support and service structures work and don’t work within the “four 9s” SLA environment.