United Nearshore Operations (UNO) is a global BPO and Customer Engagement Center located in Santiago, Dominican Republic. UNO was formed in January 2004, celebrating our 13th anniversary this year. Our success has been determined by our excellent management team, by adopting the best processes in the industry, a dynamic and talented workforce and our passion and motivation for exceeding our clients expectations. UNO has experienced a steady growth pattern since opening our doors in 2004, with over 1,200 employees. UNO owns the facilities. Our agents possess strong cultural understandings both domestically and internationally resulting in unparalleled abilities to communicate in multiple languages and dialects. UNO is PCI DSS level 1 certified company since June 2011.