Sterling provides flexible, high quality outsourced multilingual customer service, credit control, finance back office, and debt recovery services to clients around the world. Our customers range in size from SME’s with £1m turnover up to £bn turnover multi-nationals. With over 20 years of experience and access to 2,000+ advisors we are our client’s partner of choice. Our philosophy of no bureaucracy has led to the majority of our revenue being generated from long standing relationships (10 years+). We are able to service our clients in any language across the globe and provide bespoke solutions tailored to our customers’ needs. We cover all business sectors and are particularly strong in the accountancy, fintech, utilities, telecom and recruitment sectors. We effectively become our client’s contact centre, credit control or finance back-office function, working entirely under the client brand so that the outsource is invisible to their customers. Our finance back office covers accounts payable, expenses, bank reconciliation, bookkeeping, and management accounts. We work as an extension to our client’s business, tailoring our service to dovetail into their business processes and infrastructure. Our experienced staff work closely with your customers to get issues resolved efficiently whilst protecting and improving your customer relations. Whilst our clients put differing emphasis on objectives when outsourcing to us the majority wish to improve customer satisfaction and cash flow. Some clients use us to collect problem debts as and when required on a no-win, no-fee basis. Sterling have reduced debtor days by a minimum of 20% for all of our clients, with the average improvement being 30%, and some clients seeing a 65% improvement.