Start collecting Voice of Customer & Feedback Data with our tested 5-step framework and get practical about Customer Centricity. e-satisfaction.com is a Voice of Customer solution that gathers vital information regarding what customers think and feel about their experiences with a business, across complex networks and during critical moments, to drive business impact. We are solving the problem of having real-time visibility on what customers feel or think while interacting with a business, across touchpoints, which are impossible to monitor all at once without the use of technology. Our Vision: Make Every Business Customer Centric