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Erika Collins
Customer Service Manager at Dixie Pulp & Paper,
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Work Experience
Customer Service Manager
2018 - Present · 6 years and 11 months
Relationship Manager
Nov 2013 - Apr 2016 · 2 years and 5 months
dedicated personnel
Branch Manager
Mar 2012 - Nov 2013 · 1 years and 8 months
Company Details
51-200 Employees
Dixie Pulp & Paper markets off-grade paper, board, tissue and pulp throughout the United States and abroad with sales offices in Baltimore, MD; Atlanta, GA; Tuscaloosa, AL; West Monroe, LA; Cincinnati, OH; Huntsville, AL; and Traverse City, MI. Dixie also maintains a state-of-the-art warehouse in Tuscaloosa, AL. Dixie Pulp & Paper's mission is to successfully provide marketing and management solutions for our off-grade paper, board, tissue, pulp, and secondary fiber customers and suppliers while remaining aligned with our corporate values. Our Core Values Positive Happy Work Environment: Dixie maintains a working culture that our associates enjoy being a part of. Our success is dependent on the collective energy and intelligence of all our staff where we share recognition and rewards. Solid Relationships: Our business is based on relationships! The relationships developed between Dixie associates and our customers and suppliers are vital to our success. Dixie strives to earn and maintain the respect and trust of every current and potential customer or supplier. Superior Customer Service: We passionately go to extraordinary lengths to exceed our customer's and supplier's expectations and maintain accessibility in all areas of the company. We strive to handle all issues promptly and answer all customer and supplier requests with a positive "can do" attitude. Conduct Business with Integrity: We will use financially sound business practices and maintain a superior professional reputation in the industry. Dixie treats its customers, suppliers, vendors, associates, and other acquaintances ethically, fairly and with the utmost respect. Protect and Improve Position in the Industry: Buying directly from the supplier and selling directly to the end user enables Dixie to ensure every account receives the best service possible and secures our long-standing relationship with each of them.
Year Founded
1981
Social Media
Linkedin
Industry
Paper & Forest Products, Recycling Services, Mold & Fungus Air Quality Remediation Services, Waste Treatment & Disposal Services, Services, Paper Recycling Services, Battery Recycling Services, Fluorescent Light & Bulb Recycling Services, Boards, Circuit Boards
HQ Location
101 Marina Dr Tuscaloosa, Alabama 35406, US
Keywords
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