Customer Experience Design that drives your business *️⃣ Service Design: We improve your services through balancing needs of your customer and your company operations. *️⃣ Digital Product Design: By researching your customers we create products that make their lives easier. *️⃣ Cultivating customer-first mindset: We train Customer Experience skills and mindsets to cultivate customer-centricity. LB* is 80 designers that focus on being: Customer-centric: We don't guess what customers think. We listen, research their behaviours, test our ideas and act on their feedback. Result-oriented: We focus on delivering your business goals. We direct our projects with results in mind. On time and in budget: We are commited to transparency. We test often. We eliminate waste. This helps us deliver on time and in budget. Our clients rate us 8.9/10. Data-driven: We don't make decisions by guessing, we use data. We experiment and valiate our hypothesis. Experienced and strategic: We have 13 years of experience, thousands of completed projects across 15 countries. Our consultants will help you optimise your market position. Scalable: We can cater to small and big projects. We have a team of 50 designers, we can work alone, but also be part of your team. Our specialties: Customer Experience, User Experience, User Research, Service Design, Product Design, Lean UX, Design Systems, Usability Testing, Data Analytics