Sales and Customer loyalty is about great conversations - Our owned AI Vocal Cookie™ technology transforms customer calls into activable Marketing data insights. Vocal Cookie™ a unique bridge between Marketing and Customer Care, boosting Sales and Customer Loyalty. The "Cookie Vocal" technology structures and classifies customer calls conversations into valuable marketing and customer care data insights to understand and extract customer profiles, needs or complaints, enabling to re-engage and measure Best & Worst practices of Online to Offline customer experiences. We capture the Call Content thanks to real time in-depth analysis of the Conversation, through signal analysis, Vocal recognition and Semantics