ProServ is a leading strategy implementation, performance management, Business Process Transformation Management (BPTM), and ITIL professional services & solutions provider in the MENA region, with demonstrable expertise in: • Strategy implementation and performance management • Balanced Scorecard (BSC) • Information Technology Infrastructure Library (ITIL) & ISO 20000 iGrafx® iGrafx is a recognized leader in delivering Enterprise Business Process Analysis solutions. We help organizations model, improve and manage processes and technologies that support, simplify, and automate their operations. Through targeted deployment of its components, iGrafx helps organizations deliver process excellence in a controlled, centralized and collaborative manner across functional boundaries, geographies and levels of maturity. IT Process Maps® The ITIL Process Map V3 is a complete reference process model compatible with the new ITIL Version 3, designed to serve as a guideline and starting point for your ITIL and ISO 20000 initiatives. QuickScore® QuickScore is accredited balanced scorecard solution by the Balanced Scorecard Institute. It is 100% web based and available in a SaaS and onsite installations.