KCM Group facilitates businesses in becoming more customer and employee focused. Yes, we do measure customer and employee experience. We've been doing that since 2012. But we don't stop when the numbers have been presented. You get the insight you're looking for. By turning data into actions, you can improve and create experiences that your customers and employees will never forget. We make a difference and go beyond where the numbers stop. How do we make the difference so that your organization works more customer and employee oriented? We do this with our people, software, and services. People - When you talk to our professionals, it becomes clear quickly: our people speak your language. We understand your challenges, business, and issues. No matter what industry you're in. Together, we explore opportunities, investigate possibilities, and take action. Software - With our user-friendly platform 'KCM Next', you gather feedback for your entire organization, gain insights, and automatically take targeted actions. We do this with smart features like Artificial Intelligence, text, and sentiment analysis. Services - With our five services, all in one platform, we are your 'one-stop-shop' for improving your customer and employee experience. Satisfied customers and happy employees. Optimize your service with our 5 services! Customer Experience - Employee Experience - Quality & Accessibility - Training - Insight