Sensée has been creating, managing and optimising hybrid working contact centre operations the UK since 2004. Through a mix of our unique 100% @home talent-on-tap outsourcing proposition and our (home-made) hybrid working SaaS, we help leading brands — such as Bupa and Allianz — provide brilliant customer outcomes. Uniquely, our award-winning team has always worked entirely from home, handling customer enquiries across all customer channels. Our proposition is underpinned by our Cloudworks home working ecosystem for businesses aspiring to get the best-in-class home working solutions for their own employees to keep them engaged, happy, secure and productive. By working with Sensée, businesses improve inside/out. Sensée’s UK-wide recruitment reach means we can get the best talent for businesses whilst creating accessible careers for people anywhere, and sustainability for our planet and communities. Our leading security solution SafeOS, ensures that the @home agents' endpoint are secured to the highest Infosec standards. Testimony to this is that 85% of our activity is in Financial Services and FCA regulated. We possess ISO27001 accreditation from data centre to the home. Our ability to ramp up rapidly quality talent makes Sensée the perfect partner for DRBC. Further information about Sensée’s Disaster Recovery, Business Continuity and Peak Management services can be found at www.sensee.co.uk/business/disaster-recovery.html Sensée also has productised its specialist "remote ecosystem" -Cloudworks- as SaaS. Now all businesses can get it right first time in deploying their own people at home and managing hybrid working teams. We can also help you optimise your @home and hybrid operation so all staff is happy and performing. Whether it's remote recruitment, on-boarding, deployment, securing, engaging, training or management, we've got a solution at hand! You can learn more on Cloudworks on our website https://www.sensee.co.uk/business/cloudworks.html