Founded in 1998, NelsonHall is the industry's leading BPO and outsourcing analyst firm. Our disciplined evidence-based methodology facilitates accurate decision-making through timely access to current and objective marketplace information. We work closely with our clients to create a value based relationship based on our unrivalled outsourcing knowledge to act as a trusted advisor, providing answers and making business sense of the complexity and challenges faced by both service buyers and service providers within the global outsourcing market.