Welcome to Mercedes-Benz South Africa Ltd – a company of the Mercedes-Benz Group. Should you need to get in touch, our online hours are 8am to 6pm daily. Please send us your query via in-mail, along with your contact details and VIN number if available, and our team will contact you as a matter of priority. Matters that are escalated to our Customer Assistance Centre will be dealt with within 48 hours. If you have a roadside emergency, our Emergency Roadside Assistance number is available 24/7: Service24h (South Africa): 0800 1333 55 Service24h (Namibia / Botswana / Mozambique / Zambia / Zimbabwe / Swaziland): +27 00800 1 777 7777 Please direct other queries or concerns to webmails.southafrica@cac.Mercedes-Benz.com. Kindly note that, due to privacy regulations, we are only allowed to disclose information to registered vehicle owners. Privacy policy: https://www.mercedes-benz.co.za/passengercars/content-pool/tool-pages/legal/privacy-statement.html