EXPERIENCE Highly trained, engaged and satisfied collectors who create satisfied customeprs Average of 12 years of collections and legal experience per person Experience with General State Receivables, various Tax matters, Local Debt, University and College tuition, loans and receivables, University Medical, Workers’ Compensation, Probate, Subrogation, Bankruptcy, Foreclosures and International recovery. TOOLS & RESOURCES Leading customized collections software Powerful skip-tracing tools Exceptional and compliant processes for identifying and locating hard to find and highly mobile debtors Proprietary scoring software Secure online payment website receiving direct payments Advanced tracking and compliance software RESULTS Earn rates that exceed industry standards! Emphasize setting realistic and sustainable payment plans that drive month-over-month increases in recoveries Pursue legal remedies to reinforce when non-legal collection practices are not successful CUSTOMER SERVICE All persons are treated respectfully and considerately We understand the delicate relationship between public sector clients and their taxpaying constituents We are committed to protecting and promoting our client’s reputations for accountability, highly ethical collection practices and customer service Competent staffing and management of your accounts COMPLIANCE Monthly trainings: FDCPA, HIPAA, FERPA, CFPB, TCPA and IRS-1075 guidelines “Inspect what we Expect” philosophy of call monitoring supports our commitment to total compliance and zero tolerance for complaints Data Security and Privacy Protections NIST and FISMA Certification – the highest federal standards! IRS-1075 compliant Multi-layer administrative, technical and physical safeguards in place to mitigate improper disclosure of private information