Today consumers can benefit from information and services available 24 hours a day, 7 days a week. Prospects and costumers are no longer satisfied with using search engines to find what they need, they are looking for interactions that help to solve their problems immediately and in a gratifying way. Conversational interfaces, such as Chatbots or Voicebots, can make users interact with services, institutions and companies through a series of well-structured questions, and they can get the answers and solutions they seek, without any waste of time. Since 2014, EsoSphera has evolved, constantly updating itself at the state-of-the-art on new solutions and it has been one of the first in Italy to experiment and propose innovative solutions to improve the Engagement with unprecedented Promotional Marketing solutions and to improve the Customer Experience, Satisfaction & Retention with our Omnichannel solutions and our conversational Chatbot and Voicebot. EsoSphera constant research and experimentation suit the need of reducing costs and time for companies and to provide an efficient and engaging service to prospects and costumers. EsoSphera, we tech care of the future.