iCarol is web-based solution used by not-for-profit helplines and contact centers of all kinds, including suicide prevention and crisis helplines, 2-1-1 and information and referral centers, aging/AAA/ADRC, befriending/warmline/listening services, LGBTQIA centers, organizations serving survivors of intimate partner or sexual violence, crime victim services, and many others. iCarol helps these critical community services save time and money, improve service delivery, expand available communication channels, respond to community needs, reduce workforce turnover, secure funding, and much more. iCarol is a division of Harris Computer Systems (https://www.harriscomputer.com) run as its own entity under the Cityview (http://www.municipalsoftware.com) portfolio of solutions as the flagship product for not-for-profit organizations.