HDI's mission is to advance the technical support and service management industry through value-based connections that last a lifetime. We deliver these connections through: • community resources • transformative training and certification • industry-leading events • outcome-oriented consulting services • best-practice content For over 35 years, HDI has empowered tens of thousands of IT support and service management professionals to grow their careers and positively impact their teams and organizations. Lean on our team of experts – and our resources – to take your support center's performance to new heights.