With over 15 years experience, Valoris Center is a company with 100% Romanian ownership that operates on the BPO services market. We work with customers from all over the world, offering them the best support according to their needs, specific time schedule and spoken language (English, French, Spanish, Italian, German, Hungarian, Bulgarian and Russian). We have proven experience and know-how, gathered from top clients in more than 10 different industries (banking/financial, automotive, IT/telecom, e-commerce, retail, utilities, pharmaceuticals, homecare, airline industry, media and delivery). Our portfolio includes customized services such as Contact Center Inbound & Outbound, Back Office Activities, Chat, Document and Content Management, Recruitment & Leasing services and also Training Programs. The Company’s areas of expertise include both human factor solutions such as increasing sales' value, customer retention or process optimization and automated solutions such as dedicated CRM software and complex Interactive Voice Response structures. Our proven skills, doubled by the state of the art technology integrated with Microsoft CRM Cisco IPCC and HP, as well as the consulting-based services, predictability, responsiveness and innovation, recommend us as a reliable partner for the companies that want to build their future considering customer focus. Valoris Center has 4 operational sites: Bucharest, Ramnicu Valcea and Bacau. in Romania and one in Belgrade, Serbia. Find more information about Valoris Center on our website: www.valoris.ro.