IT Support, Cloud Services and Managed Service Provider (MSP) Experience: 16+ Years providing IT Support 6+ Years providing and supporting Microsoft's Cloud Services - Including Office 365 The way we work - Our Account Management Methodology Here at Northern Star, we have a unique way of building relationships, with you and your staff, through our Account Management Methodology. Many businesses may experience a lack of relationship with their IT provider or a lack of on-site presence. AM Visits are designed to get under the hood of your business, so we can really understand what makes it tick and what's important to you. Another cornerstone of our Account Management Methodology, is the ability spot trends, trouble and issues using custom AM reports from our management systems. This means that we can offer exactly the right advice, guidance, planning and strategy, to keep your staff working, productive and their IT systems up and running, saving you both time and money. The Account Manger Methodology has helped us overcome a recurring problem in IT Support 'Lack of understanding and lack of competence in fixing problems'. With over 150 year of combined experience, backed up by industry renowned qualifications and practical experience in multiple industry sectors, we deliver the support you need. Our engineers are exposed to a program of continued professional development (CPD) together with technical insights and first looks at new products. Our Regular pre-booked on-site days (Embedded Days) delivered by your Account Manager allow us to conduct pro-active tasks as well as deliver IT support. These on site days naturally lead to a closer integration with your business culture and systems as well as enhancing and building stronger relationships with your staff. Often this leads to increased quality in the support provided. Which gives you increased confidence in your IT systems and the ability of your staff to remain productive and efficient.