As a Member Relationship Management (MRM) company, 86Borders actively locates, reaches out to, and engages with the most vulnerable members of health plans, including those in the DSNP, Medicare Advantage, and Medicaid programs. By prioritizing human-to-human interactions and fostering meaningful relationships leveraged by purpose-built technology, we effectively remove barriers to care and ensure that members utilize all appropriate benefits available to them. Our approach results in improved health outcomes, member satisfaction, retention, and plan growth while positively impacting HEDIS®, CAHPS®, HOS, and Health Equity Index scores and reducing unnecessary utilization and total cost of care.