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Craig Charters
Vice President, Sales And Marketing at Icc/Decision Services
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Work Experience
2006 - Present · 19 years
Vice President, Sales And Marketing
May 2007 - Present · 17 years and 8 months
Vice President Development
2006 - Present · 19 years
Company Details
51-200 Employees
StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. Through a combination of software and proprietary data and insights, we build solutions that include employee engagement tools, real-time customer feedback surveys and objective performance measurement. Together, these solutions enable companies to build brand equity, increase customer advocacy and grow sales. We are excited to announce that ICC/Decision Services has been acquired by StellaService. The acquisition brings together two leaders in objective service measurement and creates an omnichannel product suite that spans stores, contact centers and ecommerce fulfillment.
Year Founded
2010
Social Media
LinkedinFacebookTwitter
Industry
Market Research
HQ Location
75 Broad Street Suite 1010 New York, NY 10004, US
Keywords
Mystery ShoppingMystery ShopperCustomer experienceMarket ResearchCustomer ServiceCustomer Satisfaction SurveysCustomer RetentioCustomer LoyaltyCustomer InterceptsCompliance Audit
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