Safeharbor is a leader in knowledge base and forum SaaS solutions as well as contact center services that help organizations provide superior customer support, while reducing costs. Since 1998, our knowledge engineers and developers have provided the best of both worlds in methodology and technology to provide superior results and develop effective self-help environments. SmartSupport™ is a knowledge base solution that delivers a range of easy-to-use, fully integrated capabilities that connects people with answers. Easy to implement and cost effective, you can expect an ROI within six months or less with multiple languages, easy WYSIWYG real-time editing, and full access to our world class knowledge management team. We have been providing knowledge management assistance to Fortune 500 companies for over a decade and work with your teams to help with some or all of the following: ■ Content assessment, ■ Content creation and testing, ■ Analysis and reporting, ■ Knowledge base and contact center alignment, taxonomy and best practices. Safeharbor also provides contact center and BPO services. We analyze these services against multiple performance benchmarks and continuously seek to improve them at each level. Customers have witnessed significant increases in customer satisfaction and retention levels using our services.