iContact is a leading customer service BPO provider, serving international markets, with a proven pedigree in the multiple sectors we serve. We build our solutions around our client’s bespoke needs, delivering a professional outsourced customer service solution built upon the partnership approach to all that we do for our clients. As a high-performance team, iContact brings cost-effective, quality solutions backed by leading edge technology and human engagements. Our goal is to deliver the very best in customer experience and first-time query resolution. Our clients can look forward to a proactive and innovative BPO partner in iContact, where exceptional customer service, innovation, and perpetual improvement are entrenched philosophies. As part of the Alefbet Holdings Group, a Global Business Services powerhouse, we employ 1200 full time employees across its various collections and customer service BPO providers. We assist your business to: >> Reduce operational costs >> Increase business processing speed >> Achieve sales targets >> Improve client retention >> Explore cross-selling opportunities South Africa is fast becoming one of the most sought-after outsourcing destinations in the world. In fact, South Africa now ranks as the no 1 most preferred global BPO offshore destination in 2021. We provide these solutions through benefits to you as our client: >> Skilled English speakers >> First world infrastructure >> Central time zone >> Significant cost savings >> Educated workforce >> Impact Sourcing Our owner-run operation provides a superior quality, personalised approach. We train and coach a talented pool of specialised agents to meet your stringent requirements. Our service offering is backed by bespoke software systems and the latest technology. We offer expertise across multiple industries at a significantly reduced cost. For the best in BPO economics, quality, and socially responsible supply chains, talk to iContact.