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Charlotte Caseley-Austin
Senior Strategic Insights Consultant at Inmoment
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Work Experience
Senior Strategic Insights Consultant
Jan 2022 - Present · 2 years and 11 months
Research Manager
Nov 2016 - Jan 2017 · 2 months
Company Details
1001-5000 Employees
InMoment, the leader in improving experiences and the highest recommended CX platform and services company in the world is renowned for helping clients collect and integrate customer experience data to uncover the insights that enable the smartest actions. As the pace setters in applying award-winning AI, its global clients activate every byte of their experience data—from structured surveys and social reviews to unstructured conversations from call logs, emails, support tickets, and chat transcripts to breakdown data silos. This unique technology combined with in-house industry experts empower brands to gain ROI from their CX programs in half the time as its competitors. Unlock the true potential of every piece of customer data with InMoment. To learn more, visit inmoment.com
Year Founded
2002
Social Media
LinkedinFacebookTwitter
Industry
Software Development, Software, customer relationship management (CRM), Information technology (IT) and Internet, IT, Internet, R&D, Enterprise application software (EAS)
HQ Location
1240B E Stringham Ave #1008 Salt Lake City, Utah 84106, US
Keywords
Customer experience optimizatioVoice of customerEmployee engagementSocial reviews & advocacyCustomer feedbackText analyticsNet promoter scoreCustomer loyalty and retentio
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