National Institute for Smart Government (NISG) is a not-for-profit company set up in 2002 by the Government of India (GoI) on the Public-Private-Partnership (PPP) model with Secretary, Ministry of Electronics and Information Technology (MeitY) as its Chairman. NISG is shaped as an institution of excellence in e-governance to assist governments for ushering in smart governance, process reforms and digitalization. NISG has been at the forefront of e-governance initiatives in India and contributed towards improvement in government processes and establishment of service delivery systems resulting in faster and simpler service delivery to end-users including citizens and businesses. Over the past 21 years of its existence, NISG has built key expertise in the conceptualization of information and communications technology (ICT) solutions, process reengineering and improvement through automation, formulating solution specifications, program implementation strategy, preparation of RFPs, bid process management and post-implementation support through program management and quality assurance. NISG has played a key role in the design and implementation of several mission mode projects (MMP) in India including MCA-21, Passport Seva Project, UID (Aadhaar), commercial taxes, immigration, health, and agriculture to name a few. There are several other government departments and agencies, both at the centre and states, where NISG has been assisting in successful implementation of their e-governance and ICT programs.