The Research Institute for Disabled Consumers ia the leading expert in user-centred research involving disabled and older people. Founded by Which? we are an independent, national charity with over 50 years’ experience of commissioned research. We provide solutions as well as insights – by harnessing the innovation of disabled people. Services include: * Consumer audits * Customer experience insights * Evaluation * Usability testing * Accessibility testing * Policy and best practice As an organisation led by disabled people, it matters to us that you get the best insights that will open up your services and products to as many people as possible. Our panel of 1600 disabled people are here because they want to help, and our experience spans many sectors and a diverse range of topics. However simple, complex or obscure your question, we welcome you without judgement.