211 San Diego connects people with community, health, and disaster services through a free, 24/7, stigma-free, confidential phone service and searchable online database. By dialing 2-1-1, callers are linked to a live highly-trained Client Service Representatives (CSR) who will assess their needs and match them to the best and closest resource in their community. The call is confidential and offered in more than 200 languages and dialects. 2-1-1’s highly trained CSRs, the majority of whom are Alliance of Information and Referral Systems (AIRS)-certified, provide a wide range of immediate resources to local individuals and families.